FAQ
Frequently Asked Questions
Clear answers about how CarPal works.
No. CarPal is built on real vehicle data and straightforward logic. The focus is reliability, transparency, and clear communication.
No. It supports them. Service decisions remain with the shop. CarPal provides accurate timing data—the shop provides expertise.
It plugs into the standard OBD-II port under your dashboard. The port is usually located near the steering column. Installation takes about a minute and the device stays plugged in.
No. Interaction is minimal. Customers can log in through the website to manage preferences and view service history, but no app download is required.
Yes. It can run stand-alone today and is designed to integrate with major shop management systems.
Only service-relevant vehicle data such as mileage and diagnostic codes. No unnecessary data. No location history by default.
You and your connected shop. Data sharing is controlled through your account preferences.
When your vehicle approaches a service threshold based on actual mileage, both you and your shop receive clear notifications. The timing is based on how you drive, not arbitrary calendar intervals.